Covid Secure Standards

Covid Secure Standards

Updated Guidance

This 1st July 2020 guidance replaces our 1st June 2020 guidance. The main change is a return to routine appointments following the government’s change in alert level

Audiology services in any setting are essential services. As the UK moves to a lower alert level all types of services are able to see routine audiology patients in line with their local government and employer guidance.


This document is a guideline and allows employers and businesses form the basis from which a local protocol can be developed, risk assessed and documented.
This 1st July 2020 guidance replaces our 1st June 2020 guidance.

The main change is a return to routine appointments following the government’s change in alert level.


The guidance is in line with official public health, NHS, and government advice on Covid-19 and has been prepared with input from the Infection Prevention Society , ENT UK and content from WHO research.
This guidance will be updated and reviewed at regular intervals, but new research and advice may supersede this guidance.

​Before we book any appointments we will ask you these questions:

​Do you or anyone in your household have coronavirus?

​Do you have a new, or continuous cough?

Do you have a high temperature (37.8 or over)?

Does anyone in your household have a new, continuous cough or high temperature?

If you answer yes to any of these questions then we will ask you to delay your appointment for the safety of everyone.

Is this an essential visit ?

We will ask you to:

​Confirmation by Email or message (written format) that you are happy and give consent for the appointment to go ahead.

Provide a suitable space for the appointment to take place, where all parties can maintain the recommended 2m social distance.

​Ensure all patients have undertaken appropriate and robust hand hygiene practice.

​We will:

​Attend only if we, and others in our household are showing none of the above mentioned symptoms.

​Complete thorough and robust hand hygiene practice.

Use the recommended PPE for the visit. This will consist of a FRSM (face mask), disposable gloves and a disposable apron.  We will put on our PPE before entering the 2m SD zone  maintaining social distancing regulations.

​The disposable PPE will be put into a protective bag at the end of the appointment. We will be leaving this bag with you to dispose of. These bags should be kept separate from other waste and put aside for at least 72 hours before being put in the usual household waste bin.

​If you are unsure that you can support the above points, then please consider booking at a future time. 

Your safety is our top priority at Cornwall Ear Care

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